Delivery & Returns

UPDATED 30/4/2024

Delivery & Returns: UK & INTERNATIONAL


  • All prices are exclusive of VAT at the current rate and delivery costs where applicable
  • We reserve the right to amend prices at anytime without prior notice
  • Cancellation of an order after it has been despatched can not be accepted
  • Goods are not sold on a sale or return basis
  • All ordered goods must be paid for in full at time of ordering

It is our aim to despatch in stock goods within 48-72 hours from the time they are ordered. ( subject to payment clearing). Please then allow 3-5 working days for delivery in the UK.(International times will vary)  Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control. Delivery costs apply to every order unless stated otherwise.

UK Mainland -  Next day delivery does NOT include weekends and bank holidays.

UK Mainland - Free delivery and paid delivery - can take up to 2-5 days for delivery

International Delivery - varies depending on destination

All legal ownership of goods/products ordered does not pass from Hazel Dixon Nails Ltd to the Buyer until full payment has been received from the Buyer.

Pre-order/back order items will be delivered after full payment has been received and the items are available. Please note pre-order items can take up to 21 working days to be delivered to us before we can ship them out, you will be notified by email as soon as your pre-ordered/back order items come into stock.

Any item that needs to be re-shipped due to being refused or undeliverable the first time will have the original postage costs added again to the due amount, this is in order to cover our administrative and additional delivery costs.

Neither Hazel Dixon Nails ltd or their nominated carrier will accept claims for consequential losses due to late delivery. 

Claims arising from damage to goods in transit must be bought to the attention of Hazel Dixon Nails Ltd in writing within 14 working days of receipt of goods. You must also provide us with photographic proof of any damages. Claims made outside this time limit will not be accepted.

Returns & Refunds

Several types of goods are exempt from being returned. For all sales on any brush, due to them being a consumable item once opened there are strictly no refunds and we can not accept any returns for brushes. We also do not accept returns on products such as scissors, clippers, razors, manicure & pedicure implements and tweezers which have been opened and/or used.( this list is not exhaustive) 

Additional non-returnable items:

  • Downloadable software products
  • Sale items

Please do not send your purchase back to the manufacturer.
In exceptional circumstances we accept returned goods with a 20% handling charge but only if the following conditions are met:

  • When you return an item, please make sure they are securely packaged. We cannot refund goods damaged in transit due to items being poorly packaged. Goods returned damaged due to poor packaging will not entitle The buyer to a full credit/refund.
  • The items must be unused, in its original packaging and in a perfect resale-able condition.
  • You contact us within 7 days of receipt of goods if you require to return an item.
  • No returned goods will be accepted unless a returns number has been given to you.
  • You must provide us with proof of purchase (original invoice/receipt) 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
  • The appropriate returns number must be quoted on any and all accompanying documentation.( You can get a returns number by calling us or emailing us at

For your own protection, you will need to obtain proof of postage/receipt from your carrier, as we will not accept any responsibility for lost parcels sent by you. The seller accepts no responsibility for items lost in transit. It is the buyers responsibility to ensure adequate insurance is purchased to cover the cost of any items being returned.

Hazel Dixon Nails Ltd will not be responsible for any postage costs.

If the product you received is faulty/damaged/or missing please contact us within a maximum of 7 working days after receiving them. Proof of purchase and proof of damage must be available upon our request. Please ensure you take photos of the packaging & the all its contents and send to us via email to


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. This may take 14 plus days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (within 14days of receiving your order)

To return your product, you should mail your product to: 4 Faraday Place, Thetford, Norfolk, IP24 3RG, UK

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Should you need any more information about any of our products please contact us before purchasing and we will be happy to help. Before making any purchase. please make sure you are buying the right products.

These delivery and returns conditions, terms of use & sales conditions and our privacy & cookies policy form an integral part of every sale. Please ensure you have read them and fully understand them before using and/or purchasing from our website.


All orders shipping to a destination outside of the UK mainland are subject to import duties, fees and taxes of the destination country this includes all EU destinations also from the 1st January 2021.

Delays in deliveries may occur if your package is randomly selected by your country's Customs department or agency for inspection.

We have no control over that process or any additional charges associated with the delivery & inspection of your parcel/order into your country. It is your sole responsibility to ensure any additional payments requested by your country's customs department, agency for inspection or any other agency/shipping carrier acting on your behalf for the import of your package/order.

We are not responsible for any duty, fees, taxes or similar that are incurred during the delivery of your package/order.

Please also note that it is your responsibility to obtain any necessary governmental permissions and/or documentation for import approval if needed as well as to pay all import charges including duties, taxes and fees.

We will not be held liable or responsible for any items that you order that may be restricted in your country and/or that may be destroyed due to your country's restrictions on certain items. Please always check before placing your order. 

In addition if you for any reason refuse your shipment and/or it is returned to back to us with customs duties, fees, taxes or similar remaining unpaid by you, the full customs duty, fees, taxes or similar will be deducted from any refund that might be due.

Delivery times and costs vary depending on your location, all shipping costs will be calculated at checkout. Depending on destination orders may take anywhere from 7 to 30 business days for delivery.

Currently flammable liquids are a restricted item for delivery with our chosen shipping carrier therefore if you are outside the UK, you will not be able to order these items.

International customers are also restricted on any Akzentz Purchases as we are a UK distributor, for Akzentz supplies outside of the UK, please visit for your nearest store.

Please also read our full terms and conditions,